Adapting service quality concepts to academic libraries
نویسندگان
چکیده
منابع مشابه
A Fuzzy Linguistic Extended LibQUAL+ Model to Assess Service Quality in Academic Libraries
LibQUAL+model is the best-known method for the quality evaluation of library services, but it has two major drawbacks. First, to measure the quality, it is devised on a cardinal scale: the service levels range from 1 to 9. However, the standard representation of the concepts used by humans for communication is the natural language and, hence, users should express their judgments by using words ...
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COMPETITIVE providers; widely PRESSURES FROM DIFFERENT INFORMATION available information resources; rising costs of books, serials, and electronic resources; and emerging new technologies and services providing information to potential library users raise questions about the role of academic libraries in present times. There has been some deliberation about the necessity to better understand an...
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A compelling argument raised by Bolton and Oliver, states that only customers’ assessment of continuously provided services, which may depend on performance-only evaluation, deserves attention. As libraries are services provided continuously and considered in general to be a public service, it is important to research this issue. Thus this paper discusses four research problems based on quality...
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ژورنال
عنوان ژورنال: The Journal of Academic Librarianship
سال: 1997
ISSN: 0099-1333
DOI: 10.1016/s0099-1333(97)90033-1